Just recently I got an email with some questions and very detailed problem description. Usually I don’t mind this and I put such mails (or any Google+ or blog comments) into my queue for looking at it some time later (if the mail has a clearly formulated question, which also is not always the case). And since I am now doing a total different job at SAP as a product owner for software in the marketing line of business (no manufacturing) this means it can take a long time until I might find the time to answer such questions.
The problem I get with those mails (and the last mail was a perfect example) is that some people expect me to react to their urgent business issues promptly. In case of that last mail I got also a copy on my other mail for admin purpose and I got a reminder mail the very next day (!).
Please keep in mind that I still do this blog in my spare time just because I like the area of manufacturing. Also keep in mind that this blog was never meant as a platform for peer-to-peer consulting. Also there is a reason that consulting for such a topic usually costs money…
So I suggest that for any case where you have an urgent issue either contact SAP Consulting or create a service ticket. Also try and post something in my Google+ community there might be other people that have solved your problem.
Here are some guidelines for communication:
- Sending Email to my work address is OK but I prefer posts in Google+ so that others also can participate in the discussion
- If you send an email or post please provide enough information and have a clear question
- I might consider your questions as a topic of a blog post or one of my web sessions but there is no guarantee
- Do not expect a quick reaction and sometimes I might have no time at all for a longer time
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